Shipping policy

At brickcoluxe, we are committed to delivering your smart home entertainment experience directly to your doorstep as smoothly and efficiently as possible. Below are the details regarding our shipping procedures, order handling, and transit times.

  1. Processing & Handling Times

  • All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • Once your order has been processed and dispatched from our warehouse, you will automatically receive a secondary notification containing your tracking information.

  1. Estimated Transit Times & Delivery We offer worldwide insured shipping to our key destination markets. Standard estimated delivery timelines are as follows:

  • United States & Canada: 6 to 12 business days

  • United Kingdom & Europe: 6 to 10 business days

  • Australia & Rest of World: 8 to 15 business days

Please note that transit times are estimates and begin from the date of dispatch, not the order date. Delays may occasionally occur due to logistics bottlenecks, weather events, or local customs processing.

  1. Tracking Your Order Once your package leaves our facility, you will receive an email containing a direct tracking number and tracking portal link. Please allow 24 to 48 hours for the carrier to update initial scan events on the tracking system.

  2. Shipping Fees & Import Customs

  • Promotional Free Shipping: From time to time, we offer complimentary standard shipping on select order batches or promotional campaigns.

  • Customs, Duties, & Taxes: brickcoluxe is not responsible for any international customs duties, local import taxes, or brokerage fees applied to your package upon arrival in your destination country. All fees imposed during or after shipping are the responsibility of the customer.

  1. Incorrect Shipping Addresses Please double-check your shipping details at checkout. If you notice an error in your address, notify us within 2 hours of placing your order at brickcoofficial@gmail.com. Once an order has entered the fulfillment pipeline or has been dispatched, we cannot alter the destination address mid-transit. Packages returned to us due to an incorrect or incomplete address provided by the customer may incur reshipment fees.

  2. Lost, Stolen, or Delayed Packages If your tracking status shows "Delivered" but you have not received your package, please check around your residence or contact your local mail carrier first. If your package remains missing after 5 business days past the expected delivery date, reach out to our support team for assistance in opening a trace investigation.

  3. Contact Us If you have any questions regarding the status of your order or our shipping practices, please contact our support team:

Brand: brickcoluxe Email Support: brickcoofficial@gmail.com