Refund policy

At brickcoluxe, customer satisfaction is at the core of everything we do. We stand behind the quality of our products and want to ensure you have a seamless experience from checkout to unboxing.

1. 30-Day Money-Back Guarantee

We offer a 30-day return window from the date your package is delivered according to tracking information. If 30 days have passed since delivery, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be in its original, undamaged condition.

  • The product must be returned in its original packaging, including all power adapters, remotes, accessories, and manuals included in the box.

  • Proof of purchase (such as your order number or order confirmation email) is required.

2. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If your item is defective, damaged during transit, or if you received the wrong item, please contact us within 48 hours of delivery at brickcoofficial@gmail.com or via Instagram Direct Message (@brickcoluxe).

Include clear photos or a short video demonstrating the issue along with your order number. Once verified, we will arrange a replacement or issue a full refund at zero extra cost to you.

3. Return Process

To initiate a return, please follow these steps:

  1. Reach out to our support team at brickcoofficial@gmail.com with your order number and reason for return.

  2. Once your request is reviewed and approved, our support team will provide you with the designated return shipping address and instructions.

  3. Note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of un-tracked return packages.

4. Refunds & Processing Time

Once your return is received and inspected at our warehouse:

  • We will send you an email or message notifying you that we have received your returned item and whether your refund is approved.

  • If approved, your refund will be processed immediately back to your original method of payment.

  • Please allow 3–7 business days for your bank or credit card provider to process and post the transaction to your account.

5. Order Cancellations & Address Updates

Because we process orders quickly to ensure fast delivery times, cancellation or shipping address change requests must be submitted within 2 hours of placing your order. Once an order enters our fulfillment system or is dispatched to the courier, it cannot be canceled mid-transit and must be processed as a standard return upon receipt.

6. Contact Us

If you have any questions regarding our return process or need assistance with an existing order, please contact our support team:

  • Brand: brickcoluxe

  • Email Support: brickcoofficial@gmail.com